Strutbracer

[KingStromba]

I have had quite a funny exchange of email with these jokers today.

Ill get them posted up when i get home. My advice - advoid this company. :D


Best bit was when the guy said i had am attitude problem. Moi?

[Winston]

^lol^

There postage rates suck!!!!



BTW 1/4 miling is easy

[KingStromba]

Hes just called our forum crappy. :D

[KingStromba]

Ok here is the email exchange (ill edit this and put yesterdays emails in when i get home)
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Hello,

On your website you state that the Williams and 16v lower strut brace are the same item. I wrote to you and asked about fitting previously and you stated that it attaches to the wishbones. Could you please supply accurate information about exactly where the strut brace attaches to on a Williams. I ask because the Williams has different suspension parts to the 16v, with a wider track, and I do not want to purchase the item for it not to fit.

Rob

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Hi

the lower brace fits both 16v models and williams as both cars share the same wishbones

Thanks
Mark Yates

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Hello,

I am assuming that as a supplier of this brace you actually know where it fits to the car? I don’t want to purchase the item unless I know prior to ordering it where it attaches. Please could you supply such information so that I can understand if it is suitable for my car?

Also your web address has no land postal address associated with it? For security reasons, could I please have a postal address or land line telephone number, prior to ordering.

Robert Barrington

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Hi,

I have told you about 3 times already! It fits onto the lower wishbone rear bolts

Of course it is suitable, it will fit all models unless your car doesnt have any wishbones

Dont make things more difficult than they need to be, questioning whether the biggest OMP dealer in the UK is genuine company.

We sell about 100 braces a week off the website, so it is a valid site

We use paypal, the most secure online payment system in the world so you are at minimal risk

Thanks
Mark Yates
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Dear Mark,

Thank you for your email. I’m sure being rude is not the way to attract new business. I had a similar conversation with the countries largest supplier of polyurethane bushes. They swore blind that they would fit to the car, yet a Renault specialist garage completely failed to get them to fit in any way shape or form.

The 16v and Williams wishbones are NOT the same, so it is imperative that I understand where on the car the brace fits. I am testing this product for other members of the UK Williamsclio owners club, and there is a lot of interest in the product from both 16v and Williams owners alike. It would be nice to think that such a large company, as you claim to be, would take the time to help a future customer understand as much as possible about a product before that customer committed to a purchase.


You may well be the largest OMP dealer in the country, but your customer service leads a lot to be desired. As one of the product testers / company endorsers of the UK Williamsclio owners club (currently over 70 Williams cars registered with our club and growing, plus a greater number of 16v’s), I also suggest it may be in your interest to fully answer my questions, if future business from our club is something you would like to receive.

As for paypal being secure the general advice given to me from my bank is to only send money to a company that can provide a genuine UK postal address. As a legitimate company, you of course will be able to provide this?

So, in conclusion I would like to know exactly where on the wishbone the lower strut brace fits. Perhaps you could copy the fitting instructions to me so that I may understand.

Regards

Robert Barrington

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Hi,

we have been selling this lower brace for about 3 years, maybe sold between 60 and 80 of them. Never had a fitting problem with the 16v or 2.0 model.

We dont have any fitted pics on file

Nothing wrong with our customer service just sick of being asked the same question over and over again when I have told you from the start where the brace goes.

If you had looked on our website you can find our address on the info page

Sparco dont issue fitting instructions for this brace as its so easy and straight forward to fit

Thanks
Mark Yates
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Mark,

So you’re sick of answering questions? I thought that’s what customer services was for. Why would I buy a product from such a rude person? I’m sure your not the only person who sells this product. You think you somehow deserve this sale. I asked a simple question, and I expect a polite and accurate reply. All of your emails are being placed on our website for all our members to view, along with my replies. It clearly seems that you have a complete inability to understand that others are less technical than you. You are downgrading the status of your company on an interactive forum with each rude reply you send. I hope you are the boss of this company as I do not think he would be very pleased with your skill at customer service.

A quote from you

‘the lower brace fits both 16v models and Williams as both cars share the same wishbones’

Now I am telling you that the 16v and Williams DO NOT share the same wishbone (Renault Norwich: 01603 628 911 if you would like to speak to the parts department yourself). If you do not even know that the wishbones are different, how am I supposed to believe you that the product fits both cars. The Williams wishbones are longer on account of its wider track.

Can you please also send your UK postal address? I have no intention of sending money to a company that does not advertise its UK location. Saying it is on the site is not good enough, as I cant see it. Please SEND IT.

Robert Barrington

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Hi

You have got a serious attitude problem mate, if you wanna properly then talk calm down and we can go through it again

Thanks
Mark Yates
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Mark,

Demon Tweaks sell the same brace for £37 plus vat, which is cheaper than you. They have a uk postal address, and when I phoned up the sales man stated exactly how to fit it and what tools I needed.

Thanks for your help, but as you are obviously not a company that requires my business, I shall make a post on our club forum and recommend that nobody has dealings with you due to your poor customer services and the fact that you clearly have a lot of complaints / returns, which is why you do not state a UK postal address.

Robert Barrington

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Hi,

Please please please get your facts right before trying to reply with smart arse comments saying Tweeks are cheaper! What a load of rubbish

Tweeks sell this brace for £33.79 plus vat and delivery, total is £48.70

Our price is £41.75 all in so much cheaper, so do your sums next time Rob!!!

Look at our info page where an address is stated for our office. Can you not read or too lazy to look for it?

Post on your small crappy forum, see if I give a crap

Thanks
Mark Yates
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Hello,

Thanks for the reply. Glad to see your company is showing its true very unprofessional colours.

Why you have a complete inability to write out your address on an email at a customers request is beyond me. I assume you know it? How you have managed to survive in business which such a limited understanding of the cars you sell parts for and the installation of those parts is beyond me. I have stated a number of times that the wishbones are not the same on the 16v and the Williams, yet you refuse to answer my questions regarding the fitment of the strut brace you sell.

I shall be sending a copy of these emails to both Sparco and OMP managing directors to let them know the good work that some of their distributors are doing to slurry their good name. I shall also be cutting and pasting this email exchange to:

www.cliosport.net

www.saxosport.net

www.106ralley.co.uk

www.performancegti.com

www.renaultsportsclub.co.uk

and any other large forums I come across on a web search. I am sure they will be interested in making future purchases knowing that you feel their clubs are ‘crappy’.

Regards

Robert barrington

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Rob

we have just got off on the wrong foot here, got a bit out of hand, nothing personal is needed here

Thanks
Mark Yates
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Mark,


Well maybe you could play the role of a good customer service representative and find out for me some exact fitting instructions and send me your UK postal address via email.


Regards

Robert Barrington


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Hi,

if your posting on my website please get the URL right, it is www.106rallye.co.uk not 106ralley

why do you keep carrying on, just go and get ripped off from Tweeks. Seen as they have given you so much info you should be sorted now.

I expected a reply about the price???


Thanks
Mark Yates
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Mark,


Its not about being ripped off, its about getting good customer service. I don’t just want a product, I want to know the person selling it to me knows what he is talking about. Ill say it one more time. The Williams and 16V wishbones are NOT the same part. You are very rude. Do you really thing that OMP and Sparco would like to know that they have companies selling their products that could give their company a bad name.

If you own 106ralley.co.uk, you will know only too well how quickly word spreads and companies can be made or broken on internet forums. I have asked you for two simple things.

1. A UK postal address
2. Precise fitting instruction for a Clio Williams lower strut brace.

Are you able to supply these things?


Regards

Robert Barrington

P.S. Your price is incorrect. I have just phone Demon Tweeks


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Hi

Our office address is

Strutbracer
2nd floor
38-40 Bank Street
Rawtenstall
Rossendale
Lancs
BB4 8EG


Thanks
Mark Yates

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Mark,


Fitting instructions? I assume you will email Sparco and ask them for such items?


Robert Barrington

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Hi

Sparco do not issue fitting instructions for this part number

why are you asking for it if you have all the info you needed off Tweeks??


Thanks
Mark Yates
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Mark,


Tweeks told me how to fit a WILLIAMS Strut brace to a WILLIAMS. You say the same part will fit two different cars with different wishbones. I would like you to explain how this can be?


Robert Barrington

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[northy]

thats ace ! Im going to order one now ! :D

[KingStromba]

sales@strutbracer.co.uk


If anyone wants to ask any further questions.


:D

[northy]

shit - i really hope the wishbones are differant now Rob.

[KingStromba]

Matt brown says they are too.

[FlamingMonkey]

haha he does seem to be getting touchy over your emails, you sure you haven't edited your replies...lol

[Martin]

LOL!