renault parts direct [Archive]

FATBOY

22-09-2011, 18:24

anyone had any problems ordering from them in the past??? ive ordered a new pair of handbrake cables, and was told a 5-10 day back order, its gone past that now and now im being told they dont know when they will be in stock now??? fuming to say the least,,,, as its MOT time very soon... they also decided not to send the coolant, and was going to send that along with the handbrake cables when they came back in stock????.. not impressed

schakal

22-09-2011, 18:36

you are lucky mate , i could not even get a reply from them after enquiring for some bits through their website emailing system .

Not impressed either tbh :roll:

16v_paddy

22-09-2011, 18:41

That's not good :? I've only ever had good dealings with them in the past & they've always responded to any email I've sent pretty quick as well

FATBOY

22-09-2011, 19:12

well they have responded to my email which im greatful for, but i wish they could have let me know first instead of me mailing them. are hadbrake cables rare for the williams or something?? ive ordered from them in the past with no qualms whatsoever....

theweekendhaslanded

22-09-2011, 19:55

Just go to your local motor factors m8. I got a pair off the shelf at my local supplyer - fitted the same night, job done!!

FATBOY

22-09-2011, 20:10

but are these like the clutch cable? always been told that OEM clutch cable is best. is that the case for the handbrake cables? also must admit the current cables have only been on about 2 years?? and not sure where they were sourced from when the car was serviced at the garage?

theweekendhaslanded

22-09-2011, 21:15

OEM stuff is best I suppose if your a 100% purist. I bought a clutch cable from our factors again off the shelf a few months back and that was fine too. Had no probs fitting etc etc. For me I use the car daily and at the end of the day its a cable so as long as it does its job I happy. :D

MatBrown

22-09-2011, 23:28

I've never had a problem with them, I normally just give paul the part numbers of what I want, pay over the phone and they arrive next day.
Suppose the problem comes when Renault decide to cease production of items.

zmaster2k

23-09-2011, 06:51

ordered a few times never had an issue

JamieG

23-09-2011, 07:20

Ordering parts for older cars is a nightmare. Manufacturers on have to produce parts for 10years after the model is removed from there range - so usually means some parts are difficult to source once it gets into that range.

That's the case with fiat, I dread the calls I get for uno's, 126's and old ducato's. Even cinq's are turning the same way.

Dunc

23-09-2011, 12:29

That's the case with fiat, I dread the calls I get for uno's, 126's and old ducato's. Even cinq's are turning the same way.

Tell me about it! I struggle with my Uno Turbo!

Dunc

Wobba

23-09-2011, 13:27

Paul is away on holiday currently. I am sure he will respond when he is back. He is the only one with access to PM's on forums apparently.

Vandella

25-09-2011, 11:46

never had any problems.. always been speedy and very helpful!

FATBOY

30-09-2011, 17:00

18 days now and counting :(

northy

30-09-2011, 18:10

I've never had a problem with them - they have been extremely helpfull!

They can not help parts being delayed - it would be the same at any dealership.

FATBOY

30-09-2011, 21:40

yeah but there not keeping me in the loop! if i didnt mail them i would not have known at all?? and it doesnt state anywhere on there site that some items might be delayed. hope i get some recompense in some way, as there gonna lose my custom, but then again like all big places they dont give a toss.

walters300

30-09-2011, 23:40

annoying I bet ,but my personal experience has been very good, I am thankful that parts are still available, dont worry they will get the bits to you as soon as they get them.

FATBOY

04-10-2011, 19:20

still no joy. MOT ran out sunday, and im now booked in this saturday! :shock:

FATBOY

13-10-2011, 19:07

32 days now!!! surely it doesnt take that long for some handbrake cables???

andyleep

13-10-2011, 19:29

Try asking if they have a customer relations telephone number. Peugeot do, and if parts are taking ages to get hold of, a call from an unhappy customer seems to make the part appear magically after a couple of days, 99% of the time

Wobba

14-10-2011, 11:13

I just walked into a motorfactors and got mine the same day.

-jo-

14-10-2011, 19:15

try to get in touch with them as overseas future customer. :roll: Even traders on this board dont feel the need to reply but i'm not gonna say any names.

I needed 2 gearboxes (JC5-089) and got them eventualy from a member.

Traders ? No thx !

FATBOY

26-10-2011, 20:36

45 days and still counting...................... :(

p4cks

26-10-2011, 20:47

45 days and still counting...................... :(

For a pair of handbrake cables?! My local garage got mine delivered and fitted the same day!

Cancel the order and go elsewhere! Like EuroCarParts who even have a 25% off sale if you use 'WINTER25" (I've just ordered all of my parts to service the Willy)

http://www.eurocarparts.com/ecp/c/Renault_Clio_2.0_1995/p/car-parts/car-body-parts-and-car-exhaust/cables/handbrake-cables/?108745261&1&da8a8f62ae60da81db9c46fd8e427c54e4abc3f1&000168

cliorod

27-10-2011, 14:08

I have just checked with my local :lol: :lol: Renault main agent
Handbrake cables are available :lol: :lol: on back order from FRANCE :cry: :cry: ,BUT they are in stock there ~~~ 7 to 10 days maximum delivery.
Cost £19 plus vat
Rod

FATBOY

29-10-2011, 20:53

wonder if i will make the magical 50!!!! day mark..... LOL :lol:

p4cks

29-10-2011, 22:00

I don't understand why you don't just get one from elsewhere?!

FATBOY

29-10-2011, 23:19

as far as i was always led to believe, its best to use OEM handbrake cables, just like its best to use OEM clutch cables. due to the patent parts snapping so soon.... im hoping RPD will offer me something now as a gesture of goodwill for the long wait....